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Miscommunication Miscommunication is a common factor, which can be defined as inaccurate statements or information missing that is required for the action to be done successfully. This miscommunication ends up in the documentation or verbal communication that occurs. Instead of spending time to make sure everything is accurate, statements are made that are untrue or unclear. When this occurs at the beginning of the change process the bad information continues down through the process. Decisions and design are made based on it.  At some point it gets realized that the information is bad and a defect is created. In the common project process that could be classified as linear, most defects are not found until in the later phase of development and unit testing has started. Process Defects This would be similar to a defect a machine makes in manufacturing. Even though the input is accurate, the process itself causes a defect to occur.  The original process was prone to defects no matt