When sharing results of your analysis, write out the conclusions you are drawing from the data and what business actions you think should be taken as a result of the analysis (e.g. our conversion decreased with this latest release and we should roll back). Not only do other folks perhaps not have the context to interpret the data correctly, they probably don’t find it as fascinating as you do and may not have the time to derive meaning from the data.
Not to hammer on it too much, but communication skills are so important for this role. Around half of the analyst’s time needs to be spent on communications. It takes quite a bit of time to explain and summarize the results and conclusions you’ll draw from your data. If the results of your analysis are sleeping in people’s inboxes, you’re not doing it right. Sometimes you may be the only person in the organization who knows about a problem or opportunity, and it’s your responsibility to make sure the organization is responding appropriately to what you’ve learned. Sometimes you gotta be the squeaky wheel. Don’t underestimate the value of your work.
If analysis work is something you repeatedly run out of time to do, try getting it added to your official job description and dedicating a certain number of hours per week or per month to it. Block it off on your calendar. (Ref Keen IO)
You’re going to be collecting lots of interesting data, but it won’t be very valuable unless someone uses it! You’ll need at least one person on your team who is very curious about what that data might reveal. I call these people analysts. Very often the analyst is a developer, product manager, or someone on the product or marketing team.
Not only will these folks be dying to see the results of the business questions they set out to answer, they will be continuously thinking up new questions. Analysts love digging into the data you collected in the first phase of the project and will have a lot of ideas of what new things you can collect in the next phase. In other words, you need people on your team who enjoy the practice of analytics.
Don’t worry, there are lots of people out there who do :): Having a technical background will be a huge asset for this person as they will quickly learn how to build queries to get the results they need. This role is absolutely critical for your success because if you don’t have people who want to learn from your data, you won’t be able to extract any value from it.