Let us take any telecom company they provide five kinds of services. Those are Voice, Data, Toll-free, internet, and wireless. The given domain knowledge in telecom helps you understand about telecom domain quickly.
5 TopTelecom Services.
- Voice
- Toll-free
- Data service
- Internet
- Wireless
Telecom Domain Knowledge Useful for IT developers, Data Analysts, and Software Testers
In addition to the above, the latest services are Internet and wireless. Domain knowledge is crucial to design and develop the code.
1. Voice service
This is the standard phone service that you have been using since the first time you called your Grandma to thank her for a birthday present. You need voice service.
2. Toll-free service
A toll-free number is a special-number; that enables calls to come in from anywhere without incurring a charge to the caller. The called party pays a toll tariff for the Call. How much the called party pays for a call depends on the arrangements made with the long-distance carrier.
If you look at all of your voice calls and find that majority of them are inbound from customers, you could probably benefit from toll-free service.
For many companies, not having a toll-free number is disastrous. If your car breaks down and you have to call for assistance from a payphone, would you rather pay 50 cents to contact the answering machine of a tow truck or taxi company, or would you call for free? If you’re on hold for a couple of minutes on a toll-free call, at least you’re not paying for it.
3. Data services
The term data services usually refer to non-voice communications such as e-mail, text messaging, and fax services that transmit over a private network. In every company, information needs to travel from one side of the office to another side.
The sales team closes the order and relays it to the order-entry department. The order-entry department logs the order and sends it to the manufacturing department; the manufacturing department builds and tracks the order, and the Shipping department sends the order to the customer.
4. Internet Service
Every office needs a connection to the Internet to send and receive e-mail when the employees away. Companies use the Internet to research their competitors. Also, use to visit suppliers’ Websites to place orders, review shipments, and request services.
5. Wireless service
Wireless service can encompass all the other categories. The wireless-service; is a third party service - a different company other than the one that provides your landlines. So you need to view it as a separate telecom service.
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